Refund & Replacement Policy

Effective date: October 18, 2026

Creative PNG sells downloadable digital products. Please review the description and the personal-use license before purchasing.

Faulty files or download problems

If a purchased file is faulty or you cannot download it, email support@creativepng.cc with your order reference, the email used for the purchase, and a description of the problem. We will help resolve the issue and send a replacement file by email. Please do not include your password or payment card details.

Duplicate purchases

If you accidentally purchase the same product twice, contact us with the relevant order references. After confirming the duplicate purchase, we will let you choose another product of equal price and send its file to you by email.

Refund requests and cancellation

Our usual resolution for the issues above is a replacement file or an equal-price product as described in this policy. For other refund requests, contact us with your order details so the request can be reviewed. Digital delivery may begin immediately after payment confirmation; cancellation and withdrawal rights depend on applicable law and the payment provider's terms.

Nothing in this policy limits any refund, withdrawal, or other consumer rights available under applicable law. Where a purchase is processed by Paddle, Paddle's applicable Buyer Terms and Refund Policy also apply. Payment and refund assistance for those purchases is available at https://paddle.net.

Paddle Buyer Terms: https://www.paddle.com/legal/buyer-terms

Paddle Refund Policy: https://www.paddle.com/legal/refund-policy